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Terms and Conditions of sale

1. Introduction

These Terms and Conditions govern the sale of cosmetic products offered on the website www.youbecosmetics.com (hereinafter, the “Website”), owned by Aphrodite S.r.l., headquartered at Corso Giacomo Matteotti, 36 – 25122 Brescia (BS), VAT number 04302980984, reachable at info@youbecosmetics.com or at +39 030 2330278.

By using the Website and proceeding with a purchase, the user fully accepts these Terms and Conditions.

2. Scope

Aphrodite S.r.l. sells cosmetic products remotely through its Website. These conditions govern the offer, acceptance, management, and delivery of orders placed by consumers.

3. Purchase Procedure

Registration is not required to make a purchase. The user can select products, add them to the cart, and complete the order by providing the necessary shipping and billing information.

Once the order is completed, the Customer will receive a confirmation email containing a summary of the purchase. The sales contract is considered concluded upon receipt of this confirmation.

4. Prices and Payment Methods

All prices are listed in Euros and include VAT. Shipping costs are calculated and indicated separately before order confirmation.

Accepted payment methods are:

  • Credit/debit cards (supported networks)
  • PayPal
  • Advance bank transfer

Orders will be processed only after payment confirmation.

5. Shipping and Delivery

Shipments are made within Italy and abroad via GLS courier.

Goods are dispatched within 2–3 working days from receipt of payment and generally delivered within 24/72 hours in Italy. Delivery times abroad vary depending on the destination.

Shipping costs are clearly stated before the order is finalized.

6. Right of Withdrawal

In accordance with Legislative Decree 206/2005 (Consumer Code), the Customer has the right to withdraw from the contract within 14 days of receiving the products, without needing to provide any reason.

7. Return Policy

A. Conditions for exercising the right of withdrawal

To make a return, the following conditions must be met:

  • Products must be intact, unopened, unused, and in their original packaging (including seals, labels, boxes, or protective films).
  • The product must not be damaged or altered.
  • Returns of opened products are not accepted for hygiene and safety reasons.

B. Return Procedure

To request a return, the Customer must:

  1. Send a written request to info@youbecosmetics.com, including:
    • Full name
    • Order number
    • Product(s) to be returned
  2. Wait for email confirmation with return instructions.

C. Return Shipping

  • The product must be shipped by the Customer at their own expense to the address provided by Aphrodite S.r.l.
  • Tracked shipping is recommended. Aphrodite S.r.l. is not responsible for loss or damage during return transport.

D. Refund Timing and Methods

  • After receiving and verifying the returned product, Aphrodite S.r.l. will refund the amount paid using the same payment method as the original purchase
  • The refund will be processed within 14 days from the date of receipt of the eligible return.

E. Defective or Damaged Products

If the Customer receives damaged, defective, or incorrect products, they must:

  • Send an email to info@youbecosmetics.com within 48 hours of delivery, including photos of the defect or damage and the order number.
  • Following verification, Aphrodite S.r.l. will proceed with a replacement or full refund, including shipping costs.

7. Conformity Guarantee

All products sold comply with Regulation (EC) No. 1223/2009 on cosmetics and are dermatologically tested or, in the case of intimate products, gynecologically tested.

In case of defects or non-conformities, the Customer is entitled to a replacement or refund. Issues must be reported within 2 months of discovery, with photographic documentation and proof of purchase.

8. Liability and Product Use

Aphrodite S.r.l. is not liable for improper use of the products. The cosmetics offered are for external use only and must be used according to the instructions on the packaging or the website.

It is the Customer’s responsibility to read the ingredient list on the label and consult a doctor in case of doubts or allergies.

9. Privacy

The processing of personal data is carried out in full compliance with Regulation (EU) 2016/679 (GDPR). Collected data will be used exclusively for order management purposes and will not be shared with third parties without consent.

For more details, refer to our Privacy Policy available on the website.

10. Applicable Law and Jurisdiction

The contract is governed by Italian law. For disputes between Aphrodite S.r.l. and the Customer, the competent court is that of Brescia.

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